Emergency? Contact Water Service 24 Hours at (806) 775-2588

List of All Water Department Services

Report Water Leak

Now is the time for all good men...

Water Utilities maintains the City of Lubbock water meters and water pipeline systems. There are 2 types of service requests for Water Services and Maintenance.

Emergency Requests
The following situations could be extremely dangerous. Please call in the location immediately to Water Utilities Dispatch (806) 775-2588, 24 hours a day.
  • Water Leaks - Excess amounts of water in a typically dry spot or water bubbling from underground or underneath the street. - (see figure 1)
  • Leaking or Damaged Fire Hydrants – A damaged fire hydrant (typically hit by a vehicle) can either produce a huge water loss in a very short period of time or if completely sever the hydrant and jeopardize fire safety protection for that area of town. - (see figure 1)
Maintenance Requests
When submitting a request, please be sure to specify the address or intersection where the issue is located. Maintenance requests will be addressed as soon as possible.
  • Damaged Meter Box – A damaged meter box (typically ran over by a vehicle) can become ineffective in protecting the water meter. Damage to the rim will prevent the lid from fitting or staying in place so the water meter is exposed. - (see figure 2)