Report Services

Report Sewer Problem

Wastewater Collection maintains the City of Lubbock sewer system. There are 2 types of service requests for Sewer Service and Maintenance.

Emergency Requests
The following problem could be extremely dangerous. Please call in the location immediately to Water Utilities Dispatch at 806-775-2588, 24 hours a day.
  • Overflowing Manhole - (see figure 1)
Maintenance Requests
When submitting a request, please be sure to specify the address or intersection where the issue is located. Maintenance requests will be addressed as soon as possible.

  • Backed-Up Sewer (It is the responsibility of the property owner to maintain the sewer line from their home to the City sewer main). After the property owner has a licensed plumber/professional clean the line and the problem is still not resolved, the licensed plumber/professional is responsible for contacting the Water Utilities Dispatcher at 806-775-2588 to request assistance from Wastewater Collections, 24 hours a day.(only for Emergencies, 7:00 a.m. to 5:00 for non-emergencies. - (see figure 2)

Submit an Online Service Request