Emergency? Contact Water Service 24 Hours at (806) 775-2588

If You Can't Pay Your Bill...

We know that financial emergencies can arise unexpectedly. If this happens to you, contact a LWU Customer Service representative at (806) 775-2509 who can refer you to other agencies who may be able to help. If you have maintained a good credit history with us, we will help you with a payment arrangement. 

Water service may be terminated for any of the following reasons:
  • Failure to pay a bill
  • Failure to pay a requested deposit
  • Failure to arrange payment of a returned check
  • Unauthorized connection to the water supply system
  • Tampering with meters or other LWU equipment
  • Violation of any water or wastewater-related City of Lubbock ordinances
  • When a customer creates a hazardous condition by leaving water on too long